Has Been Acquired By
Everything You Need to Plan
Your Dream Kennel and
Have it Delivered Right to Your Front Door
We are a proud member of the PegasusCart Shopping Network
You can rest easy. This site is secured by the latest encryption technology. And your products are covered
by the best manufacturer's warranties in the industry. Your data is never outside of Pegasus' control and
handled at one central location for the entire Network of merchants who take advantage of PegasusCart
How we collect Data:
- We use your IP Address, your Browser Client, and the occasional browser cookie, to determine who you
are for internal tracking and linking you to your PegasusCart® so that it can keep track of your requested
items while you shop. This assures that your items will arrive in your cart as you choose them.
- Further, we may also use the collected data mentioned above, for tracking and prosecuting individuals
who commit fraud or theft of our data or services
Distribution of the information we collect
- We provide access to logs which do not identify you personally, to PegasusCart® Merchants, for their
sites and sales performance tracking.
- We do not sell your information to anyone.
Third party advertising:
- In the event we permit a third party to advertise on any of our sites, they will do so using their own collected data.
- e shall not provide any personally identifiable data we collect from you to any third party.
back here for updates or changes if you have any questions.
Items are factory-direct shipped from the warehouse n Oregon. To get the best possible shipping rates using
Motor Freight Companies headed your direction, pallets usually ship within 1-3 days if your order arrives
before 1:00 pm.
- Our shipping charges are not inflated to create profit for us. We offer very reasonable rates, based on the best available Motor Freight companies at the time of your order.
- Some items ship for FREE! When you see this sign, the price you see is what you get.
- In case of a return, items which were shipped by free shipping will be back-charged normal shipping charges to your home before credit is issued.
How we Deliver:
- Kennel Covers and other smaller items lie flat for UPS shipping and delivery. Other larger items such as kennel kits, and kennel add-ons must be shiped via Motor Freight companies. It is not possible to ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, US territories or to international addresses.
- We assume that Motor-freighted kennels will ship to your residence. The residential delivery charge is already included in our promotional shipping charges. Lift-gate fees are also included in the prices quoted using motor freight shipping. That service usually costs about $75 extra, but we know how hard it can be to unload from the back of a truck, and drivers are not required to help.
- Motor-freighted items are returnable (to the manufacturer) with a 25% restocking charge. A Return Authorization is Required. Call our office to arrange for returns. 1-512-282-3003
Instructions for Receiving Motor Freight Kennel Pallets
- Motor Freight companies will want to contact customers directly to schedule delivery, so please
provide us with a daytime telephone for scheduling.
- OutdoorDogKennelRuns cannot be responsible for damage that occurs during transport unless we are
notified immediately of the problem and the freight company has ample notes on the driver's manifest
concerning the damage.
- All merchandise is inspected for damage before it leaves the warehouse - both external damage to the
packaging and internally. When your order arrives, please inspect it immediately for damage BEFORE the
driver leaves. You must remove any shrink-wrapping, cardboard, and other packing materials so that all
aspects can be thoroughly examined.
- If there are any damages, either refuse shipment (making note of the damage on the Way Bill or
driver's manifest) or accept the shipment (with the same notes on the driver's paperwork) for further
- Immediately call our customer service department to report the damage. This must be done within 24
hours of delivery (1 business day). Our toll free number is 512-282-3003.
- In all cases of damage, save all of the packaging and packing materials for inspection.
- OutdoorDogKennelRuns will try to help with any latent damage claims. However OutdoorDogKennelRuns is
not responsible for damage incurred subsequent to receipt and UNqualified acceptance of the product.
Returns of items marked as "free shipping" or items sent with promotional reduced shipping costs will be
back-charged actual shipping charges for the trip TO the customer before refunds are credited.
Some items in this catalogue are large or bulky and require extra handling or shipping charges for the added
bulk. You will always see the handling charges in your order cart as you shop. They will be included in
"Packing and Insured Delivery". You can also see the exact handling charges on any individual item by touching
the beside the item description/
Most dog kennel parts or kits ship via Motor Freight and exact charges are difficult to compute at checkout.
You will ALWAYS be contacted subsequent to the order and given exact details about the charge BEFORE your order
is shipped. Your approval, your telephone contact, and your email contact information must be secured BEFORE
any action is taken
Because we are a PegasusCart Merchant, you can be assured that returns will present no hassles to you.
We want you to purchase anything in this catalogue risk-free. You'll usually find our product descriptions
more complete than other pet supply catalogues. We feel that the more you know about a product, the more likely
you are to like it when it arrives
That's important to us because when you do receive a product from us, you have 7 days from the date of
receipt to decide if
- It is what you expected
- It fits your needs
- It is what you want
If, upon viewing an item, you're not delighted with any merchandise you buy from us, you may return it to
the shipping center from which it came in new, unused condition per your return authorization.
Please call the service center for a Return Authorization and instructions for how to
ship the item directly to the manufacturer's shipping center instead of our own warehouse. Call us M-F 8:30 am
to 5:00 pm
Let us know what instructions you have concerning replacement, substitution, or refund.
Send any return prepaid, insured, in new, unused condition with its original parts, instructions, packaging,
and your invoice (or a copy) within 7 days of the receipt of the item. Please be aware that kennels must be
returned via motor freight and that return shipping a panel or pallet can cost as much as $350 plus a 25%
Items that do not meet these few conditions will be subject to an additional restocking fee or, at the
Company's option, returned to the customer without a refund. Shipping costs on any package returned to you will
be charged to your account.
We are not responsible for damage which occurs in transit by return nor do we accept COD returns.
When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling*),
whichever you prefer. (Please allow 10-21 days for credit issue)
- Upon their return, items which were shipped by free shipping or pormotional discounted shipping will be back-charged normal shipping charges to your home before credit is issued.
- Items shipped directly from the warehouse of a manufacturer will incur a 25% restocking fee upon their return to that manufacturer.
Not responsible for typographical errors.